Insights
Ideas, evidence and what we're learning in iGaming
From live deployments and experimentation to customer behaviour, personalisation and AI, explore the thinking, findings and latest news shaping what we build at Whizdom.
Latest
- Industry
Whizdom AI Agent Goes Live with BETTERS in Poland
Deployment with licensed Polish sportsbook BETTERS marks another step in Whizdom AI's expansion across regulated iGaming markets.
8 September 2026 · 4 min read
- Industry
Whizdom.ai selected as one of five finalists for SBC First Pitch 2026
Whizdom.ai will pitch live at SBC Summit in Lisbon this October as one of five finalists competing for a growth package worth more than €140,000.
1 September 2026 · 4 min read
- Insight
Containment is not resolution
Most AI support tools report containment. It is the easiest number to move and the least useful one to trust. Here is the measurement stack operators should ask for instead.
22 July 2026 · 6 min read
- Industry
The iGaming support investment gap
Operators agree that fast resolution drives retention. Almost none fund support accordingly. The numbers behind one of the industry's most consistent contradictions.
18 June 2026 · 5 min read
- Industry
Responsible gambling is the real blocker to AI support adoption
55.2% of operators cite limited responsible gambling integration as their top challenge with AI support. Governance is not a feature to add later.
27 May 2026 · 4 min read
- Guide
How to structure an AI support pilot that proves something
A practical framework for running a 4–8 week proof window: which journey to pick, which numbers to agree at week zero, and what a failed pilot should cost you.
30 April 2026 · 7 min read
- Product
The personalisation signals that actually move retention
Game and content discovery is a retention problem before it is a recommendation problem. What to model, what to ignore, and how to prove uplift.
19 March 2026 · 6 min read
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