Products
One intelligence layer, three jobs
Agent resolves the conversation.
Lobby shapes what the customer sees.
Signals tells the team where to act next.
Customer behaviour and live operational data
Whizdom intelligence and personalisation layer
Faster resolution · better discovery · earlier intervention
Resolved, not deflected
Whizdom Agent
Performance-led support automation for iGaming operators.
Reads customer intent, works against live account, payment, KYC verification status, and bonus data, and completes supported actions inside the conversation. Escalation rules, guardrails and human review stay under operator control.
Live in 2–3 weeks
- FTE-equivalent of support capacity freed per month
- 12FTE-equivalent of support capacity freed per month
- contained without human escalation
- 57.2%contained without human escalation
- confirmed AI-resolved
- 19.4%confirmed AI-resolved
- average response time
- 25.1saverage response timeIndustry benchmark: 4+ minutes (Comm100)
Payments & deposits
Live payment status, failed deposit reasons, available methods — resolved in-conversation where supported.
Withdrawals
Explains real blockers — verification, wagering, provider queue — with accurate timelines.
KYC & verification
Document submission walkthrough and current status; human review when required.
Bonus disputes
Wagering terms and eligibility checked instantly against the customer's own record.
Account & limits
Deposit, loss and session limit queries answered and actioned in chat.
Responsible gambling
Self-exclusion and cooling-off requests route to a human reviewer immediately, without exception.
Tested, not asserted
Whizdom Lobby
Personalisation and discovery, validated against holdout groups.
Ranks games, markets and content per customer in real time across casino and sportsbook, and proves the commercial effect through controlled experiments before anything scales.
Live in 4–8 weeks
- live brands
- 11live brands
- increase in revenue per paying customer
- up to 21%increase in revenue per paying customer
- increase in session duration
- up to 25%increase in session duration
- increase in 7-day retention
- up to 5%increase in 7-day retention
Lobby ranking
The first screen reordered per customer, in real time, from in-session behaviour.
Casino & sportsbook
One model family across markets and games rather than two siloed tools.
Per-brand optimisation
Models and experiments tuned per brand rather than one shared global ranking.
Controlled experiments
Personalised cohort against a holdout group, with significance testing at p<0.05.
CRM feeds
Per-customer recommendations exposed to retention teams for campaigns and messaging.
API-first delivery
Delivered into existing front-ends and platforms — no replatforming.
Spot what matters earlier
Whizdom Signals
Predictive intelligence that surfaces what matters early enough to act on.
Turns customer and game behaviour into ranked, reviewable signals — so teams see churn risk, bonus inefficiency and reactivation opportunity while there is still time to act.
- 01Save rate
- 02Bonus efficiency
- 03Churn-risk intervention
- 04Reactivation
- 05Time from signal to action
Customer Intelligence
Per-customer behavioural view built from the same signals that drive Agent and Lobby.
Customer Screener
Filter and rank customer populations against the behaviour a team is looking for.
Game Intelligence
Game-level performance and engagement patterns across the portfolio.
Brand Summary
Brand-level view of how customer behaviour is moving.
Operator control
Not a black box
Guardrails, escalation rules and confirmed actions are yours to set. Responsible gambling requests route to a human reviewer immediately, without exception, and personalisation is validated against a holdout group before it scales.
See it on your own customer journeys
A 30-minute walkthrough: live customer scenarios and the dashboard. We'll agree the success criteria before anything goes live.