Whizdom Agent
Resolved, not deflected
Reads customer intent, works against live account, payment, KYC verification status, and bonus data, and completes supported actions inside the conversation. Escalation rules, guardrails and human review stay under operator control.
Live in 2–3 weeks
I completed the wagering requirements 2 days ago but my €50 welcome bonus still hasn't hit my account.
Let me check your bonus status right now.
- Wagering requirements met
- Account verified
- Bonus eligible
Your account appears eligible. I'm checking the release status now. If manual review is needed, I'll route this with full context.
Perfect, thank you!
Resolved — no escalation · 25s
- FTE-equivalent of support capacity freed per month
- 12FTE-equivalent of support capacity freed per month
- contained without human escalation
- 57.2%contained without human escalation
- confirmed AI-resolved
- 19.4%confirmed AI-resolved
- average response time
- 25.1saverage response timeIndustry benchmark: 4+ minutes (Comm100)
Measured across a 30-day window in a live deployment. Containment and confirmed AI-resolved are different measurements: resolution is the stricter one.
Capabilities
The journeys it handles
Performance-led support automation for iGaming operators.
Payments & deposits
Live payment status, failed deposit reasons, available methods — resolved in-conversation where supported.
Withdrawals
Explains real blockers — verification, wagering, provider queue — with accurate timelines.
KYC & verification
Document submission walkthrough and current status; human review when required.
Bonus disputes
Wagering terms and eligibility checked instantly against the customer's own record.
Account & limits
Deposit, loss and session limit queries answered and actioned in chat.
Responsible gambling
Self-exclusion and cooling-off requests route to a human reviewer immediately, without exception.
Operator control
You set the guardrails, and you can see every decision
Escalation thresholds, permitted actions and confirmation steps are configured by you. Conversation-level reporting shows containment, confirmed resolution, escalation and pace — with the data the agent used.
Agent outcomes · 30-day window
89K+ conversations- Average response time
- 25.1s
- Capacity freed / month
- ~12 FTE
Integration
Fits your stack, not the other way round
API-first
Connect into your existing front-ends, CRM and platforms. No replatforming.
Flexible deployment
Adapts to your architecture and data residency requirements.
GDPR-aligned
Privacy controls and user removal on request.
See it on your own customer journeys
A 30-minute walkthrough: live customer scenarios and the dashboard. We'll agree the success criteria before anything goes live.