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Whizdom AI

Customer support

Support that resolves, at any hour

Every conversation in a queue is a customer waiting at their most frustrated moment. Whizdom Agent answers instantly, acts where it can, and escalates cleanly where it should.

Book a demoSee the results
contained without escalation
57.2%contained without escalation
AI-resolved outcome rate
19.4%AI-resolved outcome rate
FTE-equivalent capacity freed
~12FTE-equivalent capacity freed
average pace per turn
25.1saverage pace per turn

Where it hurts

The operational reality

  • Deflection dressed up as success

    Containment alone counts a customer giving up as a win. We report resolution separately.

  • Repetitive volume swallowing the team

    The same withdrawal and bonus questions consume the agents you need on complex cases.

  • 24/7 cover is expensive

    Overnight and weekend staffing costs land whether or not the volume justifies them.

What we do about it

Automate the journey, keep the oversight

Start with one high-volume journey, prove it over 4–8 weeks against criteria you set, then widen scope.

  • Journey-by-journey rollout

    Withdrawals, KYC, bonus disputes or deposits first — whichever carries your worst queue.

  • Escalation you control

    Confidence thresholds and journey rules decide what reaches a human, and the handover carries full context.

  • Agent assist as well as automation

    Where the AI does not act alone, it suggests grounded answers to the human handling the case.

  • Reporting you can defend internally

    Containment, resolution, escalation rate and pace per turn, broken down by journey.

More solutions

Related to this

See it on your own customer journeys

A 30-minute walkthrough: live customer scenarios and the dashboard. We'll agree the success criteria before anything goes live.

Book a demo