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Whizdom AI

iGaming

Built for casino and sportsbook operations

Generic AI tooling was not built for a customer asking why a withdrawal is held on a Saturday night. Ours was. Whizdom AI works against your live payment, KYC and bonus data, across casino and sportsbook.

Book a demoSee the results
conversations in a 30-day window
89K+conversations in a 30-day window
contained without escalation
57.2%contained without escalation
A/B experiments across 11 Lobby deployments
40A/B experiments across 11 Lobby deployments
average Agent response time
25.1saverage Agent response time

Where it hurts

The operational reality

  • Peaks you can't hire for

    Major fixtures and campaign spikes multiply volume overnight. Headcount does not move that fast.

  • High-stakes, low-patience moments

    Blocked payments and delayed withdrawals are the conversations customers remember — and churn over.

  • Content that doesn't fit the customer

    A generic lobby wastes the first screen, the most valuable real estate you own.

What we do about it

One layer across support and discovery

Agent takes the conversation, Lobby shapes what the customer sees next, and Signals shows the team where to act. Both are measured against agreed criteria before anything scales.

  • Live data, not canned answers

    Payment status, KYC state, wagering progress and limits are read in real time so the answer is specific to that customer.

  • Human handover where it matters

    Responsible gambling, self-exclusion and cooling-off requests route to a human reviewer immediately, without exception.

  • Lobby and in-session personalisation

    Games, markets and promotions reordered per customer, evidenced through A/B testing against a control group.

  • Multi-brand ready

    Models and experiments are tuned per brand rather than sharing one global ranking.

More solutions

Related to this

See it on your own customer journeys

A 30-minute walkthrough: live customer scenarios and the dashboard. We'll agree the success criteria before anything goes live.

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